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Senior Technical Support Specialist
This job is now closed
Job Description
- Req#: 94.05D
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $105,000
- Opportunity to earn a discretionary bonus and/or equity based on the company's plans
- Hybrid work model, allowing flexibility between remote and on-site work
- Chance to lead and mentor a team of technical support specialists
- Engage in continuous process improvement initiatives
- Collaborate with cross-functional teams to drive business goals
What to Expect (Job Responsibilities):
- Act as the primary point of contact for client-facing teams, resolving or escalating tickets
- Coach and support team members to enhance performance and collaboration
- Initiate and lead projects aimed at driving process improvements
- Troubleshoot and resolve internal system-related issues, including Salesforce
- Document and maintain processes in the team's knowledge base
What is Required (Qualifications):
- 5+ years of experience in technical support or a related role, with at least 2 years in a leadership position
- Strong understanding of business support systems and processes (e.g., Salesforce)
- Proven experience in project management and process improvement
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
How to Stand Out (Preferred Qualifications):
- Experience in SaaS environments
- Salesforce administration experience
#InformationTechnology #TechnicalSupport #LeadershipOpportunity #HybridWork #ProcessImprovement
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