• Job Description

  Req#: 7591628
  Employer Industry: Technology - Web Development and E-commerce
  
  Why consider this job opportunity:
  - Salary up to $119,000
  - A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
  - Flexible paid time off and 12 weeks paid parental leave
  - Opportunity for career advancement and growth within the organization
  - Work remotely from an approved U.S. state
  - Supportive and inclusive work environment with 7 Global Employee Resource Groups (ERGs)
  
  What to Expect (Job Responsibilities):
  - Create and refine help guides about the employer's products, explaining complex concepts in clear and accessible language
  - Specialize in content supporting service sellers, focusing on areas like storefront design and transaction management
  - Optimize content based on data, analytics, industry best practices, and internal feedback
  - Collaborate with cross-functional teams to deliver a seamless customer experience for service seller customers
  - Utilize AI technology as an assistive writing tool to enhance content development efficiency
  
  What is Required (Qualifications):
  - 3+ years of experience creating help center/support content, preferably in eCommerce, web publishing, or related fields
  - Experience building and executing content strategy for complex new product areas
  - Strong ability to accept feedback from multiple stakeholders to improve content quality
  - Proficiency in using metrics to guide strategic, data-driven content decisions
  - Familiarity with help/documentation CMS, project management, and bug-tracking software (e.g., Zendesk, Confluence, Jira)
  
  How to Stand Out (Preferred Qualifications):
  - Experience using GenAI tools in content development
  - Basic HTML knowledge
  - Experience in frontline customer support
  - A portfolio showcasing support content or technical documentation authored by you
  
  #WebDevelopment #TechnicalWriting #RemoteWork #CareerGrowth #InclusiveWorkplace
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Squarespace is the all-in-one solution for anyone looking to create a beautiful website. Domains, eCommerce, hosting, galleries, analytics, and 24/7 support all included.

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