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Senior Workforce Management Planning Analyst
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Job Description
- Req#: 7371877
Employer Industry: Internet of Things (IoT) Solutions
Why consider this job opportunity:
- Salary range of $75,267.50 - $101,200 USD
- Opportunity for career advancement and growth within the organization
- Flexible working model with options for remote work
- Supportive and collaborative work environment
- Chance to make a significant impact on global industries and improve operational efficiency
What to Expect (Job Responsibilities):
- Develop and maintain accurate long-term forecasts for staffing requirements based on business growth trends and seasonality
- Create detailed capacity plans to align staffing supply with demand, including considerations for hiring and training
- Conduct complex simulations to model the impact of various operational scenarios
- Analyze historical data to provide insights that enhance operational efficiency and productivity
- Collaborate with cross-functional teams to align workforce plans with business objectives
What is Required (Qualifications):
- 8-12 years of experience in Workforce Management within a non-BPO contact center
- 7+ years of experience in Capacity Planning with a strong understanding of forecasting and resource allocation
- Strong analytical and problem-solving skills with the ability to interpret complex data sets
- Excellent communication and collaboration skills across different teams
- Proficiency in workforce management software and advanced experience in Microsoft Excel/Google Sheets
How to Stand Out (Preferred Qualifications):
- Certifications in workforce management (e.g., CWPP, SWPP) are a plus
- Strong understanding of Erlang-based models and manual WFM functions
- Experience leveraging AI for efficiency through automation of repetitive tasks
#IoT #WorkforceManagement #CareerOpportunity #FlexibleWork #DataAnalysis
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