• Job Description

  Req#: 90391353

  Job Title: Service and Business Management AVP
  Location: Noida

  About Barclays
  Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

  Risk and Control Objective
  Take ownership for managing risk and strengthening controls in relation to the work you do.

  Working Flexibly

  We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

  Hybrid Working

  Structured hybrid role:
  At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

  
  This role will support Transaction Cycles (TCs) across Risk. The role will have exposure to a number of transaction cycles, supporting the business managers within Risk Services and Chief of Staff’s across the TCs with business management and service management activities.

  What will you be doing?

  • Support on a number of initiatives including
  o Service management reporting
  o Create new SharePoint/Intranet pages and surveys as per business requirements
  o Automate business tasks through workflows or interactive dashboards

  • Support in preparing packs for
  o Quarterly business and service reviews
  o Service Reporting packs for various forums

  • Service Management
  o Monthly reporting against SLAs
  o Challenging current SLAs to ensure robust service to entities and presenting results to senior management.

  • Extensive data analysis – such as analysing headcount reports and tracking D&I stats as well as initiatives aligned to YourView surveys.
  • Partner with Global Team Lead to understand and support the team strategy and priorities
  • Change agent, to identify, drive forward and implement change to improve the quality and / or efficiency of processes
  • Work collaboratively with colleagues at all levels, to achieve the best outcomes and quality of service
  • Stakeholder management:
  o Matrix reporting with onsite leader and TC lead
  o Engage with stakeholders across all levels within Risk
  o Point of escalation for resolution of issues and queries
  o Partner with other functions (e.g. HR, CRES, Technology) to achieve quality of service and avoid, mitigate or resolve issues that arise
  The role is varied and broad and therefore requires someone who is proactive and enjoys change.
  

  What we’re looking for:

  • Project Management experience
  • Able to work independently and also as part of a team, including within global and virtual teams
  • Able to take initiative, apply sound judgement and problem solve within a fast-paced, changing environment
  • Able to identify critical, high priority activities and adjust priorities for self and others
  • Excellent organisation skills with strong attention to detail
  • Confident and articulate with excellent communication and interpersonal skills, and the ability to build trust
  • Strong PowerPoint, Microsoft Word and Advance Microsoft Excel skills
  • Agile SharePoint Development
  • Good control and service delivery mind-set, with a strong understanding of the importance of creating and maintaining a robust governance and control environment

  Skills that will help you in the role:

  • Strong understanding of the operational environment
  • Experience in business and project management
  • Expertise across Microsoft applications i.e. Excel, Excel macros, PowerPoint

  Where will you be working?

  Noida
  
  
  Be More at Barclays
  At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
  Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
  Purpose, Values and Mindset
  
  We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
  Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
  
  Respect
  We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
  Integrity
  We operate with honesty, transparency and fairness in all we do.
  Service
  We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
  Excellence
  We champion innovation, and use our energy, expertise and resources to make a positive difference.
  Stewardship
  We prize sustainability, and are passionate about leaving things better than we found them.
  
  Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
  
  Empower
  Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
  Challenge
  Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
  Drive
  Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
  
  

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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