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Service Desk Analyst
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Job Description
- Req#: 1700407
Employer Industry: Cybersecurity and IT Services
Why consider this job opportunity:
- Salary up to $55,000, dependent upon qualifications
- Excellent health and dental benefits from a reputable provider
- Generous 401k plan with company matching
- Unlimited mobile phone plan
- 10 days of vacation and 7 days of sick time
- Opportunities for bonuses and salary increases through a certifications plan
What to Expect (Job Responsibilities):
- Provide IT support for technical issues involving Microsoft's core business applications and operating systems
- Monitor and support Azure Backups and manage cloud services including Exchange Online, SharePoint Online, and Teams
- Offer basic technical support at the network level, including WAN and LAN connectivity
- Document changes and updates to client environments and communicate with clients regarding incident progress
- Ensure quick resolution of client requests through effective routing and escalation of service requests
What is Required (Qualifications):
- Associate's or bachelor's degree in computer science or MIS, or two years of IT or related experience
- CompTIA Security+ Certification
- Open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation
- Proficient in Office 365 and Windows 10/11 Administration
- Strong customer service skills and ability to work independently
How to Stand Out (Preferred Qualifications):
- Network+ Certification
- Familiarity with ConnectWise and Kaseya
- Experience with Windows Server Administration
- Knowledge of virtualization technologies, primarily Microsoft and VMware
- Understanding of network technologies such as TCP/IP and firewalls
#Cybersecurity #ITSupport #CareerOpportunity #CompetitivePay #CustomerService
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