Fisher & Paykel Appliances
Service Desk Analyst
This job is now closed
Job Description
- Req#: REQ-18578
Get into the right level of detail
Be decisive
Think like an owner
Take action fast
Courageously challenge
Recognise High Performance
Be open and practice
The Role
As Fisher & Paykel Appliances moves into a new phase of its history, global demand for both our appliances and technology is growing. To gain momentum as a global player leading innovation in the appliances market, we are looking for an IT Service Desk Analyst to join our team.
As the first point of contact for all IT related issues, you'll be required to provide high quality first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. As always, standard operating procedures will need to be followed to ensure the timely and correct resolution or escalation of all IT related matters. There will be a variety of requests, but through it all you be expected to provide excellent customer service to internal customers and users across the business.
There will be various queries and issues with the organisation's computer systems, PC's, networks, telephony systems and mobile devices via Phone, E-mail and chat queues.
So, who are you?
We are looking for a highly collaborative, driven professional who has previous experience in a similar IT support environment or a strong customer service background. An associate degree or equivalent in Computer Science, Management Information Systems, and/or IT would be ideal.
As a business we live and breathe our core stand up behaviours and, in this role, you will also be required to:
Please apply online
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
About the company
Fisher & Paykel Appliances Holdings Ltd is a major appliance manufacturer which is a subsidiary of Chinese multinational home appliance manufacturer Haier.
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