Tata Consultancy Services
Service Desk Analyst
This job is now closed
Job Description
- Req#: 317275
TCS Chennai Hiring for Service Desk Analyst
Shift: 24*7 flexible, Rotational shift timings as per Business need.
Education Qualification - Graduation in any Discipline.
Desired Competencies (Technical/Behavioural Competency)
• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
• Accountable to answer customer requests and assisting customer either by email/chat or over the phone.
• Should be flexible for voice support.
• Ability to understand customer issue and route to appropriate team.
• Should be ITIL Foundation certified.
• Must be a strong cross-team collaborator.
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement. • Basic knowledge about Systems, backup and Network.
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's Good-to-Have 1. MCP & ITIL Certification. SN Responsibility of / Expectations from the Role 1 Should posses’ good communication skills. 2 Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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