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Job Description
- Req#: 25-14188
Employer Industry: Information Technology Solutions
Why consider this job opportunity:
- Salary up to $3,700/month
- Comprehensive medical benefits and a competitive 401(k) retirement plan
- Opportunity for professional growth in a dynamic IT support environment
- Work remotely with occasional on-site support near Dallas, TX
- Supportive team culture focused on quality and expertise
What to Expect (Job Responsibilities):
- Provide first-level IT support for incident resolution and service request fulfillment
- Handle a high volume of emails and phone calls professionally and efficiently
- Monitor dashboards and alerting systems; create and escalate incident tickets as needed
- Generate and distribute daily operational and incident reports
- Follow documented work instructions and communicate updates to team leadership
What is Required (Qualifications):
- Entry-level IT knowledge or helpdesk experience preferred
- Familiarity with ITSM platforms and remote support tools
- Ability to manage high volumes of tasks and maintain composure under pressure
- Strong written and verbal communication skills
- U.S. Citizenship and eligibility for Public Trust clearance
How to Stand Out (Preferred Qualifications):
- Experience in a helpdesk or IT support role
- Knowledge of incident management processes
- Familiarity with softphone tools and virtual meeting platforms
- Ability to work night shifts and adapt to a 24x7 environment
#InformationTechnology #ITSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genuent provides an innovative approach to the Delivery of Information Technology Talent. Genuent is becoming INSPYR Solutions.
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