Remote Jobs
Service Desk Analyst Level 1
What's your preference?
Job Description
- Req#: 5001202093106
- Provide exceptional and professional customer service to our clients
- Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
- Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
- Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
- As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
- Collaborate effectively with other service desk team members
- Participate in ongoing training for service desk operations
- Work on projects or tasks assigned by leadership
- High school diploma or G.E.D.
- One or more years of technical training in computer support preferred
- Two or more years of technical or customer support experience
- Experience working with company products and operating systems
- Experience with solving computer related problems
- Experience working with company escalation policy
- Interpersonal skills to interact with customers and team members
- Good communication skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Ability to work in a remote team environment
This position is 100% remote, M-F 11am-8pm EST with a pay of: $17/hr.
General Function:
The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Required Skills:
Basic Qualifications
Other Qualifications
As a condition of eligibility to work remotely, Pomeroy requires:
1. Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed.
2. A dedicated work area that is free from distraction and allows security for customer/client information.
3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment.
#LI-BB1About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.