Remote Jobs
Service Desk Analyst ( Only Locals to New York/New Jersey)
This job is now closed
Job Description
- Req#: 5052
Employer Industry: Healthcare IT Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and user experience
- Involvement in special projects and continuous process improvement initiatives
What to Expect (Job Responsibilities):
- Manage level 1 and 1½ service incidents/requests from report to resolution
- Provide a single point of contact for Service Desk activities, addressing problems, incidents, and requests
- Receive, prioritize, document, and actively resolve end-user help requests
- Triage requests to ensure accurate transfers and escalations per service level agreements (SLAs)
- Provide support for issues related to password resets, MS Office, and Windows
What is Required (Qualifications):
- Baccalaureate Degree in a relevant field from an accredited college or university
- One year of experience in analysis, development, and implementation of systems within a business, government, hospital, educational institution, or non-profit organization
- Familiarity with EDP applications and data processing programs
- Ability to work independently as well as part of a fast-moving team
- Availability to work various shifts and at different locations when necessary
How to Stand Out (Preferred Qualifications):
- Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or a relevant field from an accredited college or university
- Experience contributing to continuous process improvement initiatives
#HealthcareIT #ServiceDesk #RemoteWork #CareerGrowth #CustomerService
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