State of Arizona
SERVICE DESK ANALYST
This job is now closed
Job Description
- Req#: 525903
Employer Industry: Government Agency
Why Consider this Job Opportunity:
- Salary up to $51,394
- Opportunity for career advancement and growth within the organization
- Work remotely within Arizona based on business needs
- Comprehensive benefits package including medical, dental, and life insurance
- Supportive work culture with flexibility, autonomy, and trust
- Chance to be part of a team that helps strengthen individuals, families, and communities
What to Expect (Job Responsibilities):
- Log calls, emails, or web inquiries into a ticket management system
- Provide basic level troubleshooting and escalate tickets when necessary
- Update and maintain issues knowledge base
- Identify trends or patterns in reported issues
- Assist in reproducing issues
What is Required (Qualifications):
- Associate's degree OR 1-3 years of information technology experience
- Experience with Azure DevOps and Salesforce/AZCARES is a plus
- 3+ years of experience with Child Support process, policies, and case management systems
- Successful background and reference check
- Arizona Level One Fingerprint Clearance Card
How to Stand Out (Preferred Qualifications):
- Experience in participating in Grooming and/or User Acceptance Testing
- Knowledge of DevOps/software development tools and Help Desk ticketing systems
#GovernmentAgency #ServiceDeskAnalyst #RemoteWork #CareerGrowth #ComprehensiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.
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