United Software Group Inc. - US South
Service Desk Analyst
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Job Description
- Req#: JPC - 10178922
Hope you are doing well.
Title: Service Desk Analyst
Location : Plano, Texas( Onsite role from day one)Duration: Long term
Job Details:Experience in a Service Desk Analyst role
IT Support in a global organization.
Flexible for rotational shifts (between 5am to 5pm CST)Flexibility in shifting schedules: Yes.
Experience in delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
Experience Identifying and diagnosing issues and problems
Proficient in supporting problem identification
Windows XP, 7, 8, 10 and Server PCs and MacOS support
TCP/IP networking, DNS, and printer configuration
Ticketing Tool, ServiceNow, Active Directory
Networking
Good Communication Skills
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone: 614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148
Email ID: Ranjith.vemula@usgrpinc.comAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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