United Software Group Inc. - US South
Service Desk Associate
7 days agoWhat's your preference?
Job Description
- Req#: JPC - 10183271
Hi,
Hope you are doing well.
Position: Service Desk Associate
Location: Austin, TX
Duration: Long term
Job description:
Must be experienced in working on tickets in Serivice now.
Must be familiar in basic Active Directory tasks such as account unlock, password reset, Account creation.
Answer calls and chats and troubleshoot issues through remote support tool.
Pass tickets which are out of scope to other groups.
Handle irate users with empathy and resolve issues to user satisfaction.
Resolve tickets with given SLA.
Handled Tickets, Chats and call with in given AHT and ASA.
Good written and verbal communication skills.
Technical knowledge on troubleshooting MS office applications.
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone: 614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148
Email ID: Ranjith.vemula@usgrpinc.comAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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