United Software Group Inc. - US South
Service Desk Associate
7 days agoWhat's your preference?
Job Description
- Req#: JPC - 10183289
- Must be experienced in working on tickets in Service now.
- Must be familiar in basic Active Directory tasks such as account unlock, password reset, Account creation.
- Answer calls and chats and troubleshoot issues through remote support tool.
- Pass tickets which are out of scope to other groups.
- Handle irate users with empathy and resolve issues to user satisfaction.
- Resolve tickets with given SLA.
- Handled Tickets, Chats and call with in given AHT and ASA.
- Good written and verbal communication skills.
- Technical knowledge on troubleshooting MS office applications.
Hi
Hope you are doing well!
Kindly go through the below description
Job Title: Service Desk Associate
Location: Austin, TX (5 Days Onsite)
Duration : Long term
Job Description:
Job description:
Thanks & Regards,
Bhavani. K
Technical Recruiter
Phone: +16144959222 Ext: 340
Email ID: bhavani.k@vividsoftglobal.comAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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