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Service Desk Specialist
5 days agoWhat's your preference?
Job Description
- Req#: 4824239008
Employer Industry: Parking Technology Solutions
Why consider this job opportunity:
- Salary up to $67,000 per year
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
- Dynamic and collaborative work culture focused on innovation and problem-solving
What to Expect (Job Responsibilities):
- Answer customer phone calls and emails, assisting with a variety of software and hardware troubleshooting issues
- Accurately document and record customer interactions in the employer's ticketing system
- Manage escalations either assigned directly or from the queue priority
- Respond to inquiries in Slack, both through direct messages and channels
- Conduct backlog/ticket cleanup, including closing old tickets and following up on open dispatches
What is Required (Qualifications):
- At least 2+ years of client-facing technical support experience
- High school diploma or equivalent
- Experience with troubleshooting methodologies and quality testing
- Prior help desk or call center experience required
- Working knowledge of LAN/WAN networks
How to Stand Out (Preferred Qualifications):
- Exceptional communication and soft skills
- Experience in support ticketing software
- Strong decision-making and time management abilities
- Comfortable working autonomously and self-motivating
- Reliability, accountability, and ability to work as a team player
#ParkingTechnology #CustomerSupport #TechnicalSupport #CareerOpportunity #ProfessionalGrowth
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