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Job Description
- Req#: 300000993801890
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work schedule: Sunday - Thursday, 3 PM - 11:30 PM, with days off on Friday and Saturday
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences and satisfaction
- Engage with cutting-edge healthcare technology and systems
What to Expect (Job Responsibilities):
- Receive and address customer calls related to hardware, software, accounts, or networking issues
- Investigate and resolve technical issues, escalating to Tier 2 support when necessary
- Monitor systems and applications to ensure proper functioning and take corrective actions as needed
- Document customer issues and resolutions in the incident database and participate in shift turnover meetings
- Attend staff meetings and training sessions while managing personal communications in a timely manner
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- 1-2 years of Help Desk experience in a healthcare environment preferred
- Proficiency in troubleshooting hardware, software, and network issues
- Knowledge of operating systems (e.g., Windows, MacOS) and remote desktop support tools
- Understanding of healthcare industry regulations such as HIPAA
How to Stand Out (Preferred Qualifications):
- Relevant certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation
- Familiarity with healthcare-specific software and systems (e.g., Electronic Medical Records (EMR) such as EPIC)
- Experience in documenting troubleshooting steps, resolutions, and recurring issues for future reference
#HealthcareServices #ITSupport #CareerOpportunity #Teamwork #PatientCare
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