Be The Match
Service Desk Support Analyst - Remote
This job is now closed
Job Description
- Req#: 2515
Employer Industry: Information Technology
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay with benefits such as medical, dental, vision, life, and disability insurance
- Remote or hybrid work options available
- Support for diversity, equity, and inclusion initiatives
- Chance to work with cutting-edge technology and provide essential support to network partners
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for issues and service requests from network partners and colleagues
- Record and track incoming incidents and requests to the service desk
- Troubleshoot and resolve hardware and software problems for customers
- Provision accounts, assign group memberships, and reset passwords for applications
- Communicate with customers to keep them informed of progress throughout the issue resolution process
What is Required (Qualifications):
- Bachelor's degree in computer science, Management Information Systems, or related field, or associate degree in information systems with two years of related work experience
- Advanced knowledge of Windows 10/11 or MacOS
- Experience with MS Office and other business productivity software
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
How to Stand Out (Preferred Qualifications):
- 1+ years of experience providing customer service support for Windows workstations
- Experience installing, configuring, and supporting Windows workstations
- Familiarity with troubleshooting and upgrading various PC components
#InformationTechnology #CareerGrowth #RemoteWork #DiversityandInclusion #CuttingEdgeTechnology
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Be The Match Registry is the world's largest hematopoietic cell registry, listing more than 22 million individuals and more than 300,000 cord blood units.
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