• Job Description

  Req#: 394790000014070066

  Superlanet is seeking 2 Help Desk Analysts for our healthcare client in Texas. This is a direct hire, onsite opportunity.
  

  The Service Desk Tech Analyst II is responsible for providing intermediate to advanced IT support for endpoint devices and applications across clinical and administrative environments—and eventually within a large-scale hospital setting. This role ensures reliable day-to-day operational support and will play a key role in scaling IT service desk operations to meet the growing needs of a healthcare enterprise.
  

  Candidates should bring strong technical expertise in endpoint troubleshooting, customer service, and incident resolution, with proven experience supporting clinical technologies.
  

  Responsibilities
  

  • Provide Tier II support for desktops, laptops, mobile devices, printers, and peripherals in clinical and administrative environments.
    

  • Serve as an escalation point for complex incidents and requests within ServiceNow (or equivalent ITSM platform).
    

  • Troubleshoot Microsoft Windows, macOS, Microsoft 365, and common healthcare applications.
    

  • Deploy and maintain endpoint hardware/software, imaging systems, and deployment tools (e.g., SCCM, Intune).
    

  • Support clinical technologies including badge readers, label printers, and medical peripherals.
    

  • Ensure endpoint compliance with organizational security, encryption, and device management protocols.
    

  • Participate in on-call rotations and provide after-hours support during go-lives and critical events.
    

  • Create and maintain technical documentation, SOPs, and support workflows.
    

  • Maintain accurate asset records in the CMDB for lifecycle tracking.
    

  • Train and mentor junior staff while collaborating with infrastructure and applications teams.
    

  Required Qualifications
  

  • Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
    

  • 3+ years of IT support experience in clinical or enterprise environments.
    

  • Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory user/group administration.
    

  • Experience with ITSM platforms (ServiceNow preferred) for incident, request, and change management.
    

  • Strong communication and customer service skills in fast-paced or healthcare settings.
    

  • Ability to manage time and priorities effectively during service disruptions or escalations.
    

  • Familiarity with endpoint security, patching, and vulnerability remediation.
    

  • Ability to lift and install endpoint equipment (up to 50 lbs).
    

  Preferred Qualifications
  

  • Experience supporting Epic client systems, badge access hardware, and related healthcare technologies.
    

  • Experience with endpoint management platforms such as Microsoft Intune or SCCM.
    

  • Knowledge of ITIL best practices, particularly incident and request fulfillment.
    

  • Familiarity with Azure Active Directory identity and access management.
    

  • Certifications such as CompTIA A+, Network+, or Microsoft credentials.
    

  
  

  
  

  Benefits

  Salary based on experience

  
  

• About the company

  Superlanet is one of the best healthcare consulting firms providing skilled healthcare IT executives, certified EHR analysts, and IT project managers.

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