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Service Management Specialist
7 days agoWhat's your preference?
Job Description
- Req#: 2F8712409F
Employer Industry: IT Service Management
Why consider this job opportunity:
- Salary up to $70,000.00 per year, plus bonus potential
- Opportunity for annual bonus payout of up to 10% of your salary
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) matching and tuition reimbursement available
- Support for mental health and wellness with additional resources
- Engaging company culture with employee activities and events
What to Expect (Job Responsibilities):
- Implement and manage ITIL processes within Jira and Zendesk environments
- Streamline ticket intake and escalation for incident management
- Evaluate, install, and configure third-party plugins to enhance platform functionality
- Lead service management projects and coordinate with various teams
- Provide mentorship and guidance to team members on best practices
What is Required (Qualifications):
- Associate degree in computer science or equivalent experience required, Bachelor's degree preferred
- Minimum of 4+ years of experience with Jira Cloud and Zendesk administration
- Strong working knowledge of ITIL 4 (Certification preferred)
- Advanced troubleshooting skills for service management platforms
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with JQL (Jira Query Language) for advanced reporting
- Familiarity with API-based integrations between SaaS tools
- Proven ability to provide technical guidance and training to less-experienced team members
- Strong project management skills with the ability to lead smaller projects
- Excellent time management skills to handle multiple priorities under pressure
#ITServiceManagement #JiraCloud #Zendesk #CareerOpportunity #EmployeeBenefits #ProjectManagement
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