Overview

Under a minimal level of guidance and direction, provides customer service for Paychex sponsored 401(k) plan(s). Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of 401(k) / ERISA industry policies and practices. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

Responsibilities

• Cultivates strong relationships with clients and internal and external partners to deliver quality service
• Proactively identifies opportunities to enhance clients' service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
• Identifies and implements opportunities for process improvements
• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Client Space, Web portals & Microsoft applications, (ex, Excel).
• Processes 401(k) related transactions, including enrollments, contribution file submission and other administrative functions.
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Qualifications


Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.23 - $28.90 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Cultivates strong relationships with clients and internal and external partners to deliver quality service
• Proactively identifies opportunities to enhance clients' service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
• Identifies and implements opportunities for process improvements
• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Client Space, Web portals & Microsoft applications, (ex, Excel).
• Processes 401(k) related transactions, including enrollments, contribution file submission and other administrative functions.
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service