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Service Project Manager (Contract)
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Job Description
- Req#: 25-34256
Employer Industry: Technology and Business Consulting
Why consider this job opportunity:
- Entry-level position with training provided
- Opportunity for potential extension or conversion based on business needs
- Hybrid work model (3 days onsite, 2 days remote)
- Supportive and collaborative work environment
- Chance to work on a brand-new platform rollout and make a direct impact on customer experience
- Engaging role as a "digital concierge" for customer-facing digital platforms
What to Expect (Job Responsibilities):
- Proactively reach out to customers who have started but not completed registration on the customer portal or e-commerce platform
- Troubleshoot and resolve registration, login, and browser-related issues in real time
- Conduct live demos of the customer portal and e-commerce platform
- Guide customers through initial setup, account configuration, and first-time part ordering or service requests
- Document common obstacles and feedback; collaborate with product, engineering, and support teams to eliminate recurring issues
What is Required (Qualifications):
- 2+ years in customer success, technical support, onboarding, or sales engineering roles (SaaS or e-commerce experience strongly preferred)
- Proven ability to explain technical concepts to non-technical users clearly and confidently
- Hands-on experience troubleshooting web applications (browsers, cookies, cache, SSO, MFA, permissions, etc.)
- Excellent written and verbal communication skills for customer interactions and documentation
- Strong organizational skills and attention to detail; able to manage 20-30 customer interactions per day while maintaining quality
How to Stand Out (Preferred Qualifications):
- Experience with SAP, e-commerce, or marketing background
- Interest in healthcare and digital technology
- Familiarity with video conferencing tools for product demos and training sessions
#TechnologyConsulting #CustomerSuccess #DigitalPlatforms #HybridWork #EntryLevelOpportunity
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