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ServiceNow Business Analyst Senior
4 days agoWhat's your preference?
Job Description
- Req#: 51438
- The ServiceNow Business Analyst (BA) shall serve as a liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team.
- The BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics.
- Experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR
- Experience as a ServiceNow BA.
- Demonstrated, specific experience in working in the ServiceNow platform, in at least one of the following modules: ITAM, HRSD, ITSM, WSD, or GRC
- ServiceNow Strategic Portfolio Management experience
- Strong communication skills with both technical and non-technical audiences.
- Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
- Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
- Facilitating requirements gathering sessions to create user stories
- Experience creating functional specifications, wireframes, process maps, and supporting UAT.
- Ability to translate business requirements into ServiceNow configuration and development needs.
- Working in a Waterfall and/or Agile/Scrum environment and support project delivery
- Developing training materials and providing training
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