Role Summary

The Site Care Partner is the main Pfizer point of contact for investigative sites, responsible for building and retaining relationships from site activation through the lifecycle of studies. The Site Care Partner is the “face of Pfizer” and therefore accountable for ensuring that sites receive necessary support and engagement, issues are resolved, and Pfizer’s reputation is that of “Partner of Choice.”

The Site Care Partner proactively collaborates and provides local intelligence to country outreach surveys, targeted sites strategies, study design, and Pfizer pipeline opportunities. The Site Care Partner is accountable for study start up, activation, and execution to the plan for targeted sites. In addition to being the main point of contact, the Site Care Partner will help coordinate with other roles and functions that will interface with target sites, thereby, simplifying site Pfizer communications and enhancing overall visibility into and confidence of quality of site-level activities.

Responsible for relationship building and management

• Usher investigator sites through site activation and study activities from study start up to close out.
• Maintain regular communications with investigator sites to gather status updates, informal and formal performance metrics, and study-level feedback.
• Act as the main point of contact for all site- and study-level questions, liaising with and escalating to appropriate teams to respond and resolve questions. Follow up and close issue status with investigators to ensure awareness of resolution.
• Inform and educate investigator sites of Pfizer pipeline opportunities that may be a good fit.
• Lead effective site recruitment planning and implementation of plans at the country- and site-level, consistent with global plan and local targets.
• Demonstrate leadership within the local clinical development environment with a goal to enhance Pfizer reputation in scientific leadership.

Responsible for proactively providing local intelligence

• Provide country/regional level input to country outreach surveys including protocol feasibility, country SOC and medical practices.
• Provide country/regional level input to country strategy, feasibility and protocol design in collaboration with relevant Medical Affairs colleagues, and with input from external clinical experts as required. Apply clinical development strategy in the assessment of country and site selection at the asset level.
• Provide country/regional level input to country strategy/planning and site recommendation through intimate understanding of country, sites, processes and practices, and associated site performance metrics.
• Provide input to cluster level intelligence for site strategy and support implementation of cluster-level strategy.
• Review and manage site practices that differ from Pfizer practices and liaise with study teams and study management.
• Understand targeted site criteria as well as services delivered to target sites. Track that all such services are provided consistently and in a timely manner.
• Recommend potential targeted sites and conduct follow up with those sites as required.
• Develop a solid understanding of targeted site-specific/institution-specific requirements to apply this knowledge to future site activities or the development of new targeted site relationships.

Accountable for study start-up, activation, and execution to plan

For targeted sites

• Deploy GSSO targeted site strategy by qualifying and activating targeted sites, while coordinating Pfizer functions to standardize processes and deliver activation in line with the targeted site strategy.
• Confirm (and educate where needed) that sites are familiar with Pfizer requirements for study start up and facilitate the availability of MSAs when feasible.
• Lead study start up activities at the site level, including management of issues that may compromise time to site activation.
• Closely monitor and support study start up activities including review of key documents (e.g., local Informed Consent Document template), to address regulatory and/or ethics committee questions for targeted sites.

For all sites:

• Provide enrollment support and ensure progress by responding to start up and recruitment issues from investigators, partner with study team to define and support recruitment initiatives at site / country level.
• Maintain a thorough knowledge of assigned protocols.
• Proactively identify, manage and escalate site issues related to study delivery, triaging and coordinating communications and resolution efforts by Pfizer colleagues.
• Support database release by facilitating query resolution, as needed.
• Actively pursue possible efficiencies and develop best practices in the delivery activities for site start up and performance at the targeted site level to increase investigator/site satisfaction and strengthen targeted site relationships with Pfizer.
• Seek assignment to complex protocols due to demonstrated capability in responsibilities.

QUALIFICATIONS / SKILLS

Training and Education

• A scientific or technical degree in the healthcare area is preferred along with extensive knowledge of clinical trial methodology. In general, candidates for this job would hold the following levels of education/experience: BS/BSc/MS/MSc or equivalent with 7+ years of clinical research experience and/or quality management experience.
• Skills in more than one language are an advantage in this role. English is required.
• Experience with drug development

Prior Experience

• Experience with clinical trial monitoring (preferred)
• Experience implementing centrally designed and developed initiatives on a local basis

Technical Competencies

• Demonstrated knowledge of quality and regulatory requirements for applicable countries
• Demonstrated knowledge of site intelligence at country/cluster level in support of site recommendation
• Demonstrated knowledge of clinical trial methodology and the drug development process, related to monitoring clinical trials, GCP, FDA, or country-specific regulatory environment
• Demonstrated success in prior scientific/technical/administrative roles
• Demonstrated experience in site activation
• Demonstrated networking and relationship building skills
• Demonstrated ability to manage projects and cross-functional processes
• Ability to communicate effectively and appropriately with internal & external stakeholders
• Ability to adapt to changing technologies and processes

Behavioral Competencies

• Demonstrated ability to introduce new ideas and implement them
• Effectively overcoming barriers encountered during the implementation of new processes and systems
• Identifies and builds effective relationships with customers and other stakeholders
• Works well across country boundaries, respecting communication and cultural differences in interpersonal relationships

REQUIREMENTS

• Ability to travel within region and across US as dictated by business

Work Location Assignment: Remote - Field Based

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The annual base salary for this position ranges from $109,400.00 to $182,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Medical

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