• Job Description

  Req#: 32446242323
  
  
  Small Business Banker
  
  
  
  The Small Business Banker is responsible for driving net customer growth through the attraction, expansion, retention, and servicing of small business relationships. This role supports multiple banking centers within a defined geographic territory, focusing on their portfolio and business customers. It involves engaging with small business customers with up to approximately $3 million in annual revenues and lending needs initially up to $100K, with future opportunities up to $250K.
  
  
  
  The trusted advisor will be committed to new business development, conducting quality conversations to build rapport, discover unmet needs, provide relationship servicing, and enhance partner referral processes by following best practices.
  
  Position Responsibilities
  
  
  Customer Relationship Activities
  
  
  1. Service, execute, and impact activities for attracting, expanding, and retaining business customers.
  2. Provide effective onboarding and engagement by strengthening relationships, introducing products and services, and addressing customer questions.
  3. Acquire and retain business customers through partnership activities.
  4. Manage portfolio to retain and expand relationships, increasing the number of portfolio customers.
  5. Participate in community involvement to foster new business relationships.
  6. Proactively set appointments with portfolio customers to build trust and identify needs.
  7. Comply with policies, regulations, and security procedures to serve customers and ensure satisfaction.
  
  
  Customer Experience and Partnership Activities
  
  
  1. Stay informed about new products, services, and customer service tactics.
  2. Enhance customer experience by aligning needs with Comerica's values and creating tailored solutions.
  3. Manage servicing requests and resolve complex complaints.
  4. Partner with banking centers to grow revenue and improve customer experience.
  5. Identify opportunities to introduce customers to small business, banking, merchant services, and treasury management partners.
  
  
  Qualifications:
  
  
  • Bachelor's Degree or 4 years of relevant experience.
  • 3 years in consumer/business financial services sales.
  • 1 year experience with Microsoft Office products.
  
  
  Work Details:
  
  
  • Category B - 3-4 days in office, 1-2 days remote.
  • Hours: 8:00 am - 5:00 pm, Monday - Friday.
  
  
  Salary Range (for CA, CO, WA, NY):
  
  
  • $74,800 - $134,200 annually.
  
  
  Salary ranges are subject to change and depend on various factors including location, experience, and peer compensation. The offered salary will be based on individual qualifications and market conditions.
  
  
  About Comerica
  
  
  We invest in our employees through comprehensive Total Rewards, including health, retirement, and paid time off benefits. We conduct background checks and require NMLS certification where applicable. Comerica is committed to diversity and equal opportunity employment.
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• About the company

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