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SMB Customer Success Manager
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Job Description
- Req#: 99AhaA5xEk2y
Employer Industry: Field Service Technology
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and health coverage effective from the 1st of the following month after hire
- Eligibility for a 401(k) plan after 90 days of employment
- Discretionary Time Off to promote work-life balance
- One-time $500 New Hire Stipend for home office updates
- Monthly stipends of $50 for personal wellness and $50 for internet expenses
- Opportunity to work with a diverse portfolio of clients and make a significant impact on their success
What to Expect (Job Responsibilities):
- Manage a high-volume portfolio of approximately 200 clients, executing one-to-many communication strategies to drive adoption
- Help clients achieve measurable value from the platform, focusing on key usage metrics and relevant business outcomes
- Monitor client health using data and technology to identify at-risk accounts and initiate appropriate interventions
- Collaborate on scalable success plans and playbooks to guide clients through key milestones
- Proactively manage the renewal cycle for your portfolio to ensure high retention rates and identify growth opportunities
What is Required (Qualifications):
- 2-4 years of proven success in a scaled or digital Customer Success role, managing a portfolio of 150+ clients
- Experience driving customer adoption, satisfaction, and retention with an ARR portfolio of $2M+
- Strong analytical skills to interpret data, identify trends, and make data-driven decisions
- Proficiency in CRM and marketing automation platforms is highly preferred
- Ability to communicate complex concepts clearly through various digital channels
How to Stand Out (Preferred Qualifications):
- Familiarity with Customer Success Platforms (e.g., ChurnZero)
- Experience in a fast-paced, dynamic environment with a focus on customer-centric solutions
- Passion for innovative customer engagement strategies
- Self-starter capable of managing competing priorities in a high-volume setting
#FieldServiceTechnology #CustomerSuccess #CareerOpportunity #ComprehensiveBenefits #DataDriven
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