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SMB Customer Success Manager
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Job Description
- Req#: 7378844
Employer Industry: Educational Technology
Why Consider this Job Opportunity:
- Base salary up to $70,000, with On-Target Earnings (OTE) of up to $82,500
- Opportunity for career advancement and growth within the organization
- Work from home with a tech stipend provided
- Flexible PTO, including Sabbatical Leave for recharging
- Access to comprehensive health and wellness resources, including support for families
- Engaging and inclusive work environment that promotes professional development
What to Expect (Job Responsibilities):
- Manage a large portfolio of accounts throughout the customer journey, focusing on client success and renewal
- Monitor client engagement and health, utilizing data to drive product adoption and expansion
- Provide necessary support and resources to clients during each step of the Newsela Customer Journey
- Collaborate closely with Sales, Marketing, and Support teams to enhance client experiences
- Proactively communicate with clients to identify growth opportunities and address their needs
What is Required (Qualifications):
- Minimum of 2 years of experience managing a portfolio of accounts from post-sale through renewal
- Proven ability to proactively engage with clients and monitor customer health
- Experience in client success planning, with strong listening and discovery skills
- Demonstrated history of achieving company OKRs, including renewals and adoption KPIs
- While not required, a background in education and experience using Gainsight and Salesforce (SFDC) is a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with the educational sector and its challenges
- Experience using customer success software like Gainsight
- Skills in data analysis to drive insights and strategies for client growth
- Ability to personalize partnership approaches based on district goals and needs
#EducationalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #ProfessionalDevelopment
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