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Social Support Specialist (Community Management and Moderation)
6 days agoWhat's your preference?
Job Description
- Req#: 071F0ED26B
Employer Industry: Gaming Industry
Why consider this job opportunity:
- Salary up to $40,000 yearly gross
- Full-time schedule with employee benefits, including health and dental care, when eligible
- Employee Assistance Program available
- Opportunity to work in a dynamic and engaging environment within the gaming community
- Chance to make a positive impact on community engagement and brand trust
- Flexible work schedule, including the option to work remotely
What to Expect (Job Responsibilities):
- Act as a subject matter expert on supported titles, providing high-tier troubleshooting and guidance
- Manage and moderate social media platforms to ensure compliance with guidelines and policies
- Engage with community members to foster constructive dialogue and positive participation
- Assess user-generated content for compliance with community standards and enforce moderation actions
- Respond to community inquiries and concerns in a professional and empathetic manner
What is Required (Qualifications):
- Minimum of 3 years in high-tier community support or moderation within the gaming industry
- Deep familiarity with Western gaming culture and social media nuances
- Relevant knowledge of Discord server management and Steam community tools
- Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette
- Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
How to Stand Out (Preferred Qualifications):
- Knowledge of online harassment patterns, hate speech policies, and community governance best practices
- Ability to work flexible schedules, including weekends, if required
#GamingIndustry #CommunityManagement #RemoteWork #CareerOpportunity #EmployeeBenefits
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