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Software Support Analyst
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Job Description
- Req#: 5001161839806
Employer Industry: Material Handling and Robotics Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Tuition Reimbursement for continued education
- Supportive and collaborative work environment
- 15% overnight travel with travel expenses paid by the employer
What to Expect (Job Responsibilities):
- Perform QA functions for issue resolution from support calls with guidance
- Track and thoroughly document all customer issues in the ticketing system
- Diagnose reported issues and communicate findings to analysts or development staff
- Facilitate proactive working relationships with customers and internal resources
- Develop reports using Crystal Management and SQL Server Reporting Services (SSRS)
What is Required (Qualifications):
- Bachelor's degree required; degree in Computer Science or Information Systems preferred
- Minimum one year of experience troubleshooting Exacta as a Specialist II
- Strong computer skills including Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle)
- Excellent troubleshooting abilities and analytical skills
- Must be eligible to work in the USA long-term without sponsorship
How to Stand Out (Preferred Qualifications):
- Classroom experience with Databases is acceptable
- Superior oral and written communication skills
- Excellent customer service skills, remaining positive and calm under pressure
#MaterialHandling #RoboticsSolutions #CustomerSupport #CareerGrowth #TechnicalSupport
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