Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $30.50 per hour
- One-time allowance of $500 for home office setup and $60 monthly reimbursement for remote work expenses
- Comprehensive benefits including Paid Time Off, 401(k) plan, and medical, dental, and vision insurance
- Opportunity for career advancement and growth within the organization
- Flexible work options: 100% remote, hybrid, or on-site
- Supportive and collaborative work environment focused on employee development

What to Expect (Job Responsibilities):
- Service delinquent credit card accounts through various contact channels including outbound, inbound, and digital messaging
- Minimize losses by assessing customer situations and providing relevant payment options
- Utilize professional communication to maintain customer goodwill while securing payments
- Manage risk and customer-impacting issues, escalating to management as needed
- Build rapport with cardmembers to secure repayment on delinquent accounts

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 2 years of experience in collections
- 2+ years of advanced-level customer service experience, including detail orientation and verbal communication
- 1+ years of experience in active listening
- Ability to operate office equipment and communicate effectively in both verbal and written forms

How to Stand Out (Preferred Qualifications):
- 3+ years of experience in collections
- 2+ years of advanced-level problem-solving and influencing skills
- 1+ years of decision-making experience
- Bilingual in Spanish

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