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Spanish Lead Collections Specialist


Pay$23.25 - $30.50 / hour
LocationPhoenix/Arizona
Employment typePart-Time

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  • Job Description

      Req#: R46684
      Employer Industry: Digital Banking and Payments

      Why consider this job opportunity:
      - Salary up to $30.50 per hour
      - One-time allowance of $500 for home office setup and $60 monthly reimbursement for remote work expenses
      - Comprehensive benefits including Paid Time Off, 401(k) plan, and medical, dental, and vision insurance
      - Opportunity for career advancement and growth within the organization
      - Flexible work options: 100% remote, hybrid, or on-site
      - Supportive and collaborative work environment focused on employee development

      What to Expect (Job Responsibilities):
      - Service delinquent credit card accounts through various contact channels including outbound, inbound, and digital messaging
      - Minimize losses by assessing customer situations and providing relevant payment options
      - Utilize professional communication to maintain customer goodwill while securing payments
      - Manage risk and customer-impacting issues, escalating to management as needed
      - Build rapport with cardmembers to secure repayment on delinquent accounts

      What is Required (Qualifications):
      - High School Diploma or GED
      - Minimum of 2 years of experience in collections
      - 2+ years of advanced-level customer service experience, including detail orientation and verbal communication
      - 1+ years of experience in active listening
      - Ability to operate office equipment and communicate effectively in both verbal and written forms

      How to Stand Out (Preferred Qualifications):
      - 3+ years of experience in collections
      - 2+ years of advanced-level problem-solving and influencing skills
      - 1+ years of decision-making experience
      - Bilingual in Spanish

      #DigitalBanking #Collections #RemoteWork #CareerGrowth #EmployeeBenefits
  • About the company

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