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Specialist, Customer Success Support - REMOTE
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Job Description
- Req#: 4302
Employer Industry: Furniture Retail and E-commerce
Why consider this job opportunity:
- Competitive benefits package available from day one, including major medical, dental, and vision insurance
- Fully remote position offering flexibility in work environment
- 401K plan with company match to support your future
- Employee discount on products and complimentary office chair and desk for remote workers
- Opportunity to engage in employee-led activities with fun and giveaways through Ubique Cares
- 9 paid holidays plus 1 floating holiday and up to 13 accrued PTO days per year
What to Expect (Job Responsibilities):
- Process and verify customer orders accurately and efficiently using order management systems
- Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery
- Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues
- Investigate and resolve order discrepancies, returns, and cancellations in a timely manner
- Collaborate with cross-functional teams to identify and implement process improvements in order management workflows
What is Required (Qualifications):
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Minimum of 2 years' experience in order management, customer service, or a related field within retail or supply chain environments
- Proficiency with order management systems and Microsoft Office Suite, especially Excel
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent communication skills, both written and verbal
How to Stand Out (Preferred Qualifications):
- Experience working in retail trade or e-commerce order fulfillment
- Familiarity with ERP systems such as SAP, Oracle, or similar platforms
- Knowledge of inventory management and logistics processes
- Demonstrated ability to analyze data and generate actionable insights
- Experience working in a remote or distributed team environment
#FurnitureRetail #Ecommerce #RemoteWork #CustomerSuccess #CareerOpportunity
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