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Specialist, CXSO Incident Management
7 days agoWhat's your preference?
Job Description
- Req#: R429725
Employer Industry: Media and Technology
Why consider this job opportunity:
- Salary up to $90,159.52
- Opportunity for career advancement and growth within the organization
- Flexible scheduling with 100% availability required
- Best-in-class benefits to support physical, financial, and emotional well-being
- Chance to work with cutting-edge products and services that impact millions of customers
- Supportive and inclusive company culture that values teamwork and innovation
What to Expect (Job Responsibilities):
- Provide command and control of incident management across the company, advocating for the customer experience
- Manage ticket tracking, follow-up, escalation, and communication for all incident escalations
- Monitor customer care performance and analyze service level trends to identify potential issues
- Open and operate incident management bridge calls to coordinate mitigation efforts
- Compile and distribute performance reports to assess regional and national program effectiveness
What is Required (Qualifications):
- High School Diploma or GED
- 2-5 years of relevant work experience
- Exceptional verbal and written communication skills
- Strong ability to analyze data and monitor performance metrics
- Proven ability to exercise independent judgment and discretion in significant matters
How to Stand Out (Preferred Qualifications):
- Experience in cross-functional collaboration and managing vendor relationships
- Familiarity with incident management processes and tools
- Proficiency in Microsoft Office Suite
- Knowledge of customer service best practices and metrics
- Previous experience in a fast-paced media or technology environment
#MediaAndTechnology #IncidentManagement #CustomerExperience #CareerOpportunity #Teamwork
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