Remote Jobs
Specialist I, Client Support
6 days agoWhat's your preference?
Job Description
- Req#: 4652505005
Employer Industry: Mental Healthcare Technology
Why consider this job opportunity:
- Salary up to $50,000 annually
- Comprehensive health coverage, including medical, dental, and vision insurance
- Flexible paid time off, 12 paid holidays, and a full winter break week
- Opportunities for personal and professional growth through annual stipends
- Remote work flexibility with occasional travel for company events
- Support for mental and physical health, including no-cost therapy access and wellness app memberships
What to Expect (Job Responsibilities):
- Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat
- Identify root causes of problems and collaborate with Product teams to enhance the platform
- Educate customers on the Grow Therapy platform while providing excellent customer service
- Act as a passionate advocate for both Clients and Therapists, ensuring their needs are met
- Meet quantitative metrics related to daily customer interactions
What is Required (Qualifications):
- Self-motivated with a strong eagerness to learn and adapt to ambiguity
- Experience in customer-facing roles, preferably with at least one year in a related field
- Strong work ethic defined by kindness and empathy, prioritizing customer experience
- Ability to work independently and thrive in a fast-paced startup environment
- Comfort with meeting quantitative performance metrics
How to Stand Out (Preferred Qualifications):
- Familiarity with US healthcare insurance and coverage processes
- Basic programming or engineering skills and/or education in a business or technology-related field
#MentalHealth #CustomerSupport #RemoteWork #CareerGrowth #HealthcareTechnology
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