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Job Description
- Req#: 4627595005
Employer Industry: Mental Health Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Comprehensive health coverage including medical, dental, and vision insurance
- Generous parental leave of up to 18 weeks and family support
- Flexible PTO, 12 paid holidays, and a full winter break week
- Opportunities for personal and professional growth with annual stipends for therapy and development
- Remote-friendly work environment with a supportive team culture
What to Expect (Job Responsibilities):
- Answer live calls, chats, and emails from clinicians and clients
- Collaborate with other teams to resolve roadblocks for stakeholders
- Work with the RCM and Engineering teams to address bugs and billing issues
- Meet regularly with the manager for feedback and communication improvement
- Maintain high attention to detail while managing multiple tasks
What is Required (Qualifications):
- Must be available Monday-Friday, 12pm-9pm EST
- Minimum of 2 years of experience in customer support, preferably in healthcare billing
- At least 1 year of experience providing customer assistance via phone, chat, and email
- Strong ability to multitask and adapt to a fast-paced environment
- Intermediate level of technical understanding and experience with large databases
How to Stand Out (Preferred Qualifications):
- Experience working in a contact center environment
- Knowledge of health insurance and billing processes
- Proven ability to stay calm and collected under pressure
- Naturally empathetic with a consultative attitude towards problem-solving
- Initiative and a proactive approach to investigating issues
#MentalHealthServices #CustomerSupport #RemoteWork #CareerGrowth #HealthcareBillingAbout the company
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