• Job Description

  Req#: 300000226867411
  Job Description
  
  Core Responsibilities
  
  Global Tax & Compliance Oversight
  
  • Ensure taxability matrices are accurate, current, and maintained for each supported country.
  • Coordinate annual tax legislation reviews with external tax providers and ensure reviews are completed timely.
  • Assess tax legislation changes and ensure all required payroll and tax updates are implemented accurately.
  • Update payroll guides, taxability documentation, and payroll instructions to reflect legislative or policy changes.
  • Perform and review tax gross-up calculations and tax withholding calculations within the suppliers payroll system.
  
  Payroll Documentation & Governance
  
  • Maintain payroll instruction guides and payroll schedules on a regular basis.
  • Communicate updates and changes clearly and proactively to client payroll contacts and internal stakeholders.
  • Create new country implementation guides for countries added to the GATE payroll footprint, ensuring clarity, accuracy, and scalability.
  • Reconcile payroll reports to systems of record, investigating and resolving discrepancies.
  • Document payroll and tax processes to ensure consistency, knowledge transfer, and audit readiness.
  
  Financial Management & Invoicing
  
  • Manage and support client invoicing, ensuring invoices reconcile with the number of payroll calculations performed.
  • Assist with billing preparation when necessary and understand the financial impact of client service level agreements (SLAs).
  • Assist in tracking revenue associated with payroll services.
  • Assist with processing and reconciliation of supplier invoices for both payroll system and tax providers ensuring accuracy and proper approvals.
  
  Training & Knowledge Sharing
  
  • Train, mentor, and provide ongoing guidance to new or less experienced team members.
  • Serve as a subject matter resource for global payroll, taxability, and compliance-related questions.
  • Support knowledge sharing through documentation, job aids, and informal coaching.
  
  Process Improvement, Projects & Collaboration
  
  • Partner with internal teams (Payroll, Tax, Finance, Product, and Operations) and external vendors to support payroll delivery.
  • Identify opportunities to improve processes, controls, and documentation, with a continuous improvement mindset.
  • Provide support on projects and other duties as directed, including new country launches and system or process enhancements.
  • Demonstrate initiative in understanding how processes work and why, using insights to drive improvements.
  
  Marketing & Product Support
  
  • Assist with marketing-related efforts, including:
    • Updating product features and service descriptions
    • Creating and maintaining one-pagers
    • Providing feedback on payroll-related video or training content
  
  Core Competencies & Skills
  
  • Strong global payroll tax knowledge and understanding of local taxability rules
  • International compensation knowledge
  • Exceptional attention to detail and accuracy
  • Strong analytical, organizational, and planning skills with a strong aptitude for numbers
  • Excellent written and verbal communication skills
  • Results-focused, proactive, and strong problem-solving mindset
  • Proven project management capabilities
  • Ability to collaborate effectively with internal and external partners
  • Ability to document processes clearly and effectively
  • Continuous improvement mindset with the ability to find better, more efficient ways of working
  • Advanced proficiency in Microsoft Office, especially:
    • Microsoft Excel (formulas, formatting, VLOOKUP/XLOOKUP, pivot tables, macros)
    • Microsoft Word
  • Strong systems proficiency with demonstrated ability to learn new technical systems quickly
  
  Success Measures / KPIs
  
  Performance in this role will be measured through a combination of quantitative and qualitative outcomes, including but not limited to:
  
  Compliance & Accuracy
  
  • Taxability Matrix Accuracy: 100% of supported countries reviewed and updated annually, with timely interim updates for legislative changes.
  • Legislative Change Implementation: 100% of payroll and tax changes implemented accurately by the required effective date.
  • Payroll & Tax Error Rate: Zero material tax, gross-up, or withholding errors post-processing.
  
  Payroll Processing & Reconciliation
  
  • Payroll-to-System of Record Reconciliation: ≥ 99.5% reconciliation accuracy with discrepancies identified and resolved within defined SLAs.
  • Issue Resolution Timeliness: Payroll discrepancies resolved within agreed service timelines.
  
  Financial & Revenue Management
  
  • Invoice Accuracy: ≥ 99% accuracy between client invoices and payroll calculations performed.
  • Revenue Tracking Accuracy: Variance between expected and actual revenue within acceptable thresholds (e.g., ≤ 1%).
  • Vendor Invoice Accuracy: Timely and accurate processing of supplier invoices with minimal rework.
  • SLA Financial Awareness: Demonstrated understanding and proactive management of service level agreements and their financial impact.
  
  Documentation, Governance & Scalability
  
  • Payroll Guide Currency: 100% of payroll instruction guides and schedules reviewed and maintained annually.
  • New Country Readiness: New country implementation guides delivered on or before go-live.
  • Process Documentation: Key payroll and tax processes documented and kept audit-ready.
  
  Training, Leadership & Collaboration
  
  • Knowledge Transfer Effectiveness: Successful onboarding and reduced ramp-up time for new or less experienced team members.
  • Stakeholder Satisfaction: Positive feedback from internal partners and client payroll contacts; minimal escalations.
  
  Continuous Improvement & Projects
  
  • Process Improvements Delivered: Meaningful efficiency, accuracy, or control enhancements implemented annually.
  • Project Delivery: Assigned projects delivered on time and within scope.
  
  Preferred Qualifications
  
  • Experience working with global payroll providers and tax advisors
  • Prior experience supporting multi-country payroll operations
  • Familiarity with payroll systems, tax engines, and compliance frameworks
  
  
  About Us
  
  Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients-including more than a third of Fortune 100 companies-with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
  
  Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
  
  At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
  
  We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
  
  • Great Place to Work
  • Forbes World's Best Employers
  • Newsweek World's Most Trustworthy Companies
  • Ethisphere World's Most Ethical Companies

• About the company

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