• Job Description

  Req#: 182862

  Job Details

  Level: Experienced

  Job Location: Denver Office - Denver, CO

  Position Type: Full Time

  Education Level: Bachelor's Degree

  Salary Range: Undisclosed

  Travel Percentage: Up to 75%

  Job Category: Client Setup & Service

  Description

  Pay Transparency Statement: This position has a starting salary range of $93,500 - $140,500 per annum. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.

  Application Due Date - 4/5/2024

  The Client Solutions Partner is a Paycom product knowledge and system setup expert who is responsible for defining and executing scopes of work for existing Paycom clients who need strategic system reconfiguration and/or organizational change management assistance to actualize maximum return on investment of the Paycom product. They play a critical role in client retention and strengthen client relationships with Paycom's Paycom Service Department and Client Relations department by providing effective project and change management, industry specific best practices, and consultative technology solutions for optimizing Paycom system usage and adoption. The Client Solutions Partner must be able to understand and empathize with client pain points, map client internal processes, consult and facilitate client process change, and implement Paycom system best practice configurations based on client and industry needs. They are to define clear scopes of work for their assigned clients, deliver on the scope of work in a timely fashion with high quality, ensure project status is communicated to both internal Paycom and external client stakeholders, and ultimately transition clients away from their consultative and strategic services back into day-to-day service and account management responsibilities of Paycom Service Department and Client Relations department. Additionally, the Client Solutions Partner is expected to leverage their system functionality and setup knowledge along with their findings in client interactions to provide improvement opportunities to further develop the Paycom product and internal operations of service teams to enhance overall client experience and drive client system usage and client retention.

  RESPONSIBILITIES

  • Serve as a product knowledge and system setup expert to work with assigned clients to map current processes, understand client pain points, and identify areas of improvement to maximize efficiencies using the Paycom product.
  • Define a detailed scope of work and project plan for all assigned clients which will include but not be limited to tasks associated with system reconfiguration, rollout of system functionality, and full system usage to ensure client success and retention.
  • Provide both technical and functional support to all internal and external parties with the use of a detailed scope of work and project plan to collect outstanding data and drive key actions to ensure all deadlines and objectives are met.
  • Hold clients and internal team members accountable to deadlines and drive scope of work to both successful and timely completion while achieving position metrics and customer satisfaction.
  • Vision cast Paycom usage strategies to client executives, administrative users, and employees to gain buy-in to projects and objectives that drive system adoption and maximize client return on investment.
  • Facilitate and/or lead change management activity with clients to ensure full system adoption and usage throughout the client’s organization.
  • Achieve results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
  • Manage and allocate resources to ensure work is completed efficiently and effectively on or before deliverable deadlines.
  • Diagnose, research, and resolve client concerns and requests in alignment with the defined scope of work to increase client satisfaction and full usage of the Paycom system.
  • Monitor all communication channels including but not limited to e-mail, telephone, and internal system notifications to provide prompt responses.
  • Assume responsibility for establishing and maintaining effective communication and coordination throughout duration of completing defined scope of work with both internal and client stakeholders.
  • Partner directly with Client Success, Paycom Service Department, and Client Relations department leadership to drive client usage and retention initiatives.
  • Proactively anticipate the needs of assigned clients and assess risks for purposes of completing defined scope of work and keeping Paycom management and client stakeholders informed of significant client problems.
  • Consult on client save opportunities and act as project manager for those opportunities as needed.
  • Promote the use of Paycom HCM and Payroll products through effective project management, change management, and training via both on-site and web-based meetings.
  • Conduct both one-on-one training and large-scale public speaking training presentations as necessary to ensure both client success and product adoption.
  • Act as an extension of management in client conversations to de-escalate client concerns and instill confidence in client's trust of the Paycom product and service.
  • Ensure documentation on client processes and notes are logged timely and accurately within the appropriate Paycom systems for use by other Paycom service team members.
  • Communicate and document all agendas and recaps in alignment with defined scope of work for all client meetings and trainings.
  • Ensure all scopes of work of assigned clients have client acceptance before transitioning client back to day-to-day service and account management resources.
  • Easily adapt to both internal and client process changes and effectively lead others through periods of change via structured guidance, influence, and vision casting.
  • Complete Paycom product training and stay up to date on all new Paycom product releases and system functionality to maintain the knowledge and skill level needed to perform the role.
  • Continuously leverage system knowledge and client findings to submit timely feedback to appropriate internal departments that will enhance Paycom product functionality and/or internal processes and systems.
  • Submit all sensitive data through appropriate Paycom platforms in accordance with Paycom security standards.
  • Actively engage in continuous learning and self-improvement to sharpen interpersonal skills and increase executive presence and leadership abilities.
  • Maintain a positive attitude with all client and Paycom personnel.
  • Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook.

  Travel:

  • Up to 75% travel which may include overnight on all avenues of transportation (plane, train, and/or automobile)
  • Required to attend in person Department Meetings that may include but are not limited to New Hire Training, Regional Trainings, and Department Trainings.

  Qualifications

  
  

  Education/Certification:

  • Bachelor’s degree required
  • Certifications such as Six Sigma, PMP, CCMP, SHRM-CP or comparable program preferred

  Experience:

  • At least 3 years of applicable experience in a customer-facing role in one of the following areas: SAAS, Human Resources, System Implementation, or Project Management
  • 2+ years spent in a Paycom customer facing and product knowledge heavy role such as TSR, CRR, or PSD is preferred.
  • Experience trouble shooting complex client inquiries utilizing problem-solving and analytical skills
  • Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas.
  • Demonstrated collaboration and experience influencing and persuading business leaders and executives.
  • Proven ability to serve as lead project manager over multiple client accounts including but not limited to initiating change management strategies and creating solution-based scopes of works and project plans.

  Skills/Abilities:

  • Ability to work as part of a cross-functional team
  • Ability to perform job duties with minimal supervision
  • Oral and written communication skills
  • Public speaking/presentation skills with both small and large formats (50+ attendees)
  • Ability to build trust and collaborative relationships
  • Consistently and effectively executes client meetings with business acumen and executive presence
  • Detail oriented and consistently delivers quality results
  • Interpersonal skills
  • Maintains professional appearance and calm demeanor
  • Ability to prioritize objectives
  • Excellent time management and organizational skills
  • Takes initiative to learn about a variety of client industries and expands knowledge base
  • Able to operate in de-escalation and key decision-making scenarios autonomously
  • Takes initiative to seek personal and professional development opportunities
  • Advanced computer skills in Excel, MS Office Suite, Outlook, and Web-based platforms
  • Advanced project management, change management, and planning skills
  • Expert problem solving and conflict resolution skills

  Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc

• About the company

  Paycom Software, Inc., known simply as Paycom, is an American online payroll and human resource technology provider based in Oklahoma City, Oklahoma.

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