About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

The Sr. Client Success team member will be responsible for selling in our new Albertsons Media Collective toolkit to clients, building and executing client annual marketing plans to support joint business growth with clients in the categories they represent. They will also be responsible for maintaining client satisfaction with campaigns via outstanding customer service from initial campaign kickoffs, execution, final reports with periodic check ins along the way. They will build, nurture, and maintain client relationships through the entire process. They will initially meet with clients to understand priorities, then ensure campaigns are running properly and delivering on expectations. They will also identify any additional solution based on relevant upsell opportunities to improve results. We are looking for a strong, collaborative, and driven sales leader or account manager who is passionate about clients and excellent customer service, selling performance marketing solutions, and driving joint business with strong ROI’s.

Main responsibilities

• Manage and own an End-to-End sales process inclusive of Pipeline Development, Proposal, Negotiation through Close stages.
• Accountable for forecasting and consistent financial reporting on a specified book of business.
• Build and maintain strong strategic business partnerships and relationships with sales, clients, and other cross functional partners.
• Frequently meet and consult with clients to understand priorities, ensure campaigns are running properly and hitting objectives, and sharing updates along the way.
• Ensure all campaigns are executed with excellence and results are always communicated to clients in a timely manner.
• Develop and drive consistency with processes to provide superior client support and escalate any feedback to internal stakeholders.
• Evaluate KPI’s and optimize campaign performance using a data driven approach.
• Help to deliver and exceed annual sales goals.
• Proactively seek out upsell opportunities.
• Own the development of strategic plans that align to and support category growth.

The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.

What we are searching for

• Bachelor’s degree required. MBA preferred.
• 7+ years of experience in a fast paced, analytical, and client facing role.
• Advanced knowledge (3+ years) of all aspects of digital advertising, media and/or publishing with an ability to layer that knowledge to produce meaningful insights and planning for our clients business objectives.
• Strong collaborator and ability to build strategic and trusting client partnerships.
• Strong track record of executing successful collaborations across internal and external teams with the purpose of achieving either client or internal business goals.
• A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset.
• Extensive experience and proven track record of selling, building, and executing annual plans.
• Strong leadership, collaboration, and strategic skill sets based on previous experience.
• Seasoned in campaign process, managing timelines, delivery, dependencies, communication across teams.
• Positive, people-oriented, and energetic attitude with a willingness to learn.

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

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