• Job Description

  Req#: 20138338

  What Sales Operations Management contributes to Cardinal Health

  
  Sales Operations Management is responsible for strategic oversight and leadership direction within the Sales Operations function.

  The Sr. Consultant , Salesforce Product Operations will be part of a diverse team that will lead or assist in the day-to-day work for defining the USMPD Sales & Marketing stakeholders needs. As the Product Business Owner of the CRM you will lead the efforts in building the processes, procedures, and accountability standards for the CRM while working with teams to enhance the product. In addition, this position is responsible for:

  • Defining, prioritizing, and developing high quality products and features that deliver demonstrable customer and business value across the group.

  • Becoming the subject matter expert on our CRM, providing support and training to department super users.

  • Ability to understand and resolve blockers and delivery risk quickly.

  • Comfort operating in a highly matrixed organization that relies on building support in other groups and the ability to influence through others, deliver results, and earn trust quickly of the organization and stakeholders.

  • Ability to work independently with minimal oversight, manage multiple deliverables simultaneously; take ownership of issue resolution and completion of deliverables.

  Responsibilities

  • Facilitate requirements gathering meetings to gather user requirements, as well as other sprint meetings as meets the needs of the project.

  • Document and analyze business requirements for the Product Backlog.

  • Represent the needs of the customer by defining and prioritizing product requirements.

  • Works closely with developers to act as the voice of the customer and provide feedback about requirements and functionality.

  • Collaborates with development team during daily stand ups to discuss work in progress and remove any roadblocks.

  • Collaborates with cross-functional teams comprised of finance, contracting, sales, and marketing.

  • In-depth understanding of Agile project management and methods, technical understanding of Salesforce.com, industry standards and best practices.

  • Be the go-to expert for the software product—what’s happening now and what comes next.

  • Responsible for the Salesforce roadmap and defines the expectations of when to deliver the product

  • Responsible for the detailed user stories for new functionality prioritized for the development team

  • Coordinate with Salesforce admin team to design the functionality in SFDC

  • Work closely with the development team and PMO to produce product documentation including, but not limited to, specifications, validation protocols/reports, user guides, release notes, and internal/external training materials.

  • Regularly report project status to management.

  • Formalize processes related to development, testing, and deployment.

  • Ability to describe complex concepts with varying amounts of detail to different audiences.

  • Technical background / understanding of software development technologies and methodologies.

  • Support the field in answering questions. Provide key details to learning business partner for training materials related to functionality.

  
  Qualifications

  • Bachelors in business or related field preferred

  • 7 years' general business experience preferred

  • 2+ years experience working with Salesforce preferred

  • Salesforce Administrator certification preferred

  • Working knowledge of JIRA preferred

  • Understanding of agile technology

  • Strong communication and presentation skills

  • Problem solving and analytical skills required

  
  What is expected of you and others at this level

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects

  • Participates in the development of policies and procedures to achieve specific goals

  • Recommends new practices, processes, metrics, or models

  • Works on or may lead complex projects of large scope

  • Projects may have significant and long-term impact

  • Provides solutions which may set precedent

  • Independently determines method for completion of new projects

  • Receives guidance on overall project objectives

  • Acts as a mentor to less experienced colleagues

  • Gains consensus from various parties involved

  Anticipated salary range: $102,000 - $145,700

  Bonus eligible: Yes

  Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

  Application window anticipated to close: 04/14/2024 *if interested in opportunity, please submit application as soon as possible.

  Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

  Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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• About the company

  Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.

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