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Sr Customer Success Manager
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Job Description
- Req#: EW5wuJyezISn
Employer Industry: Media Intelligence
Why consider this job opportunity:
- Salary up to $86,000 per year, with the potential for quarterly commission
- Flexible paid time off to enhance work-life balance
- Excellent medical, dental, and vision benefits
- Complimentary CalmApp subscription for mental wellness support
- Collaborative and energetic work environment with a hybrid work schedule
- Opportunities for ongoing professional development and career elevation
What to Expect (Job Responsibilities):
- Collaborate with internal stakeholders to effectively align customer needs
- Provide strategic guidance to ensure comprehensive adoption of solutions, maximizing customer value
- Empower clients with tools to enhance advocacy and billing relationships
- Identify upselling and cross-selling opportunities to drive customer account growth
- Conduct onboarding and training sessions for new customers to ensure seamless integration
What is Required (Qualifications):
- Bachelor's degree or higher preferred
- Minimum of 4 years of experience in customer success, account management, or a related field
- Exceptional communication and interpersonal skills for building strong customer relationships
- Results-driven mindset focused on achieving customer satisfaction
- Proactive approach to identifying and addressing customer needs
How to Stand Out (Preferred Qualifications):
- Experience working in a hybrid work environment
- Strong collaborative skills for working with cross-functional teams
- Excellent written and verbal communication skills in English
#MediaIntelligence #CustomerSuccess #CareerGrowth #HybridWork #InclusiveCulture
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