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Sr. Customer Success Manager
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Job Description
- Req#: 25-09060
Employer Industry: Software as a Service (SaaS) and Digital Marketing
Why consider this job opportunity:
- Salary up to $54.37/hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Engage directly with top customers, driving impactful digital marketing strategies
- Collaborate with a passionate team focused on customer success and innovation
- Contribute to thought leadership and best practices within the Customer Success domain
What to Expect (Job Responsibilities):
- Lead customer-facing initiatives to promote mutual success plans and measurable engagement strategies
- Serve as the primary contact throughout the customer lifecycle, ensuring clear communication and defined success outcomes
- Drive the adoption of products, leveraging data insights to track customer progress and maturity
- Identify customer risks and collaborate on action plans to enhance customer satisfaction
- Share industry trends and innovative solutions to help customers advance their digital maturity
What is Required (Qualifications):
- Bachelor's Degree and/or relevant work experience
- Minimum of 10 years of Customer Success experience in Software as a Service and Digital Marketing
- Proven track record in driving customer success and delivering measurable business value
- Strong communication and interpersonal skills, adept at conflict resolution and partnership cultivation
- Exceptional organizational and presentation skills, with proficiency in verbal and written communication
How to Stand Out (Preferred Qualifications):
- Existing knowledge of software in the digital marketing and digital media space, including data platforms and content management
- Experience in program management and inspiring change across large organizations
- Familiarity with leading executive-level discussions and presentations
#CustomerSuccess #DigitalMarketing #RemoteWork #CareerGrowth #SaaS
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