Smartsheet
Customer Success Renewal Manager
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Job Description
- Req#: 7472812
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Salary up to $142,500
- Market competitive incentive opportunity
- Comprehensive benefits including 100% employer-paid premiums for medical, vision, and dental coverage
- Flexible Time Away Program and up to 24 weeks of Parental Leave
- Opportunities for professional growth and development, including access to online courses
- Teleworking options from any registered location in the U.S.
What to Expect (Job Responsibilities):
- Lead executive communications with customers and develop renewal strategies based on data-driven decisions
- Collaborate with Customer Success Managers and Sales partners to drive large renewal negotiations
- Maintain an accurate forecast for upcoming renewals and communicate renewal risks
- Negotiate contracts to maximize value and retention rates while preparing renewal proposals
- Serve as a subject matter expert and mentor to team members, promoting best practices
What is Required (Qualifications):
- 6+ years of experience in Sales, Renewal Management, Customer Success, or Account Management within SaaS
- Strong negotiation skills with experience in managing complex contracts
- Proven ability to influence and navigate objections to achieve win/win outcomes
- Familiarity with project management methodologies relevant to managing the renewal cycle
- Experience with Salesforce or other CRM systems
How to Stand Out (Preferred Qualifications):
- Proven track record of building robust stakeholder partnerships within the Enterprise segment
- Entrepreneurial mindset with the ability to operate comfortably in ambiguous situations
#SoftwareAsAService #CustomerSuccess #RenewalManagement #RemoteWork #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Smartsheet provides businesses with collaboration software & solutions to create team efficiency, effectiveness and scale. A platform for dynamic work & Enterprise Achievement.
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