Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our two groups: Youth & Recreational Sports and Golf.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next, we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

NBC Sports Next includes two groups. This role is part of our Youth & Recreational Sports group.

Youth & Recreational Sports is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Come join us as we work together as one team to innovate and deliver what’s Next.

Job Description

NBC Sports Next is hiring a Senior Enterprise Account Manager, who will be a key driver and resource in developing, managing, and executing its enterprise account management strategy. This professional will work cross-functionally with the sales, product development, professional services, safety, and marketing teams to manage, upsell, secure renewals, and create a high-level customer experience across their portfolio of enterprise accounts. This person will have an eye on revenue and driving best-in-class account management practices across their owned accounts to create value for our partners.

JOB DESCRIPTION

• Collaborate across business functions to develop, establish, and execute the company’s enterprise account management strategy.
• Own a book of business totaling over $5 million in revenue with a focus in volleyball, football and facilities.
• Provide consultative feedback and advice to help create the best possible experience for our customers and their entire organization
• Lead volleyball, football and facilities strategy; collaborating, mentoring and training other colleagues.
• Liaise with the product development, professional services, safety, and marketing teams to ideate and create strategic account management assets
• Responsible for onboarding and managing new client agreements or expanded services and scope of work.
• Facilitate extensive partnership reviews, and build adoption and go-to-market strategies.
• Ensure your clients are fully supported throughout every stage of the customer cycle, driving value through fully utilized products.
• Establish lasting relationships with senior executives, decision makers and key contacts.
• Take a leadership role in renewal and expansion process, ensuring growth across multiple lines of business.
• Uncovering business initiatives and pain points with the ability to map solutions.
• Any additional assigned duties.

Qualifications

Basic Requirements:

• 7+ years of experience in SaaS Account Management, and a track record as a leader, collaborator, and innovator.
• Demonstrated experience in delivering value and superior customer service.
• Strong knowledge of the sport landscape inclusive of trends unique to the USOPC and NGB’s, SafeSport and Risk Management, tier one sport revenue verticals.
• Experience in developing account review plans and presentations.
• Strong communication skills, with the ability to articulate clearly and effectively.
• Willingness to travel to engage prospects and partners.
• Deep product knowledge and technical aptitude.
• Naturally curious, positive, and enthusiastic.
• Empathetic, solutions oriented and a true passion to service customers.
• A self-starter and problem solver, a team player.

Desired Characteristics:

• College degree or equivalent experience.
• Experience in a matrixed organization and collaborating across key cross-functional roles that can include Strategic Planning, Business Development, Content, Project, and Product Management.
• Proficiency with Salesforce, or similar CRM experience, is a plus.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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