• Job Description

  Req#: JR0093001

  McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

  McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “ Most Admired Company ” in the healthcare wholesaler category by FORTUNE, a “ Best Place to Work ” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com .

  Position Description:
  Customer Insights manager is responsible complex issues of diverse scope. Works on complex to highly complex issues where analysis of situation requires a good understanding of organizational objectives. Responsible for the planning and implementation of projects that support the customer insights function.

  In this role you will help support the business on developing best practices and direction by developing and implementing strategies for understanding the organizations customers, evaluating business drivers, assessing customers needs, wants, and challenges. You must have the ability to simplify and organize complex and sometimes ambiguous information. The ideal candidate for this role will be customer-centric and thrive in driving action through insights.

  Key Responsibilities:

  • Leverage various levels of business, analytical and strategic tactics to gather insights and make information available for consumption, adoption and overall execution
  • Run complex data analysis tasks, synthesizing large volumes of data and gleaning actionable insights (e.g. audience segmentation, cohort analysis, product sales, analysis and more)
  • Interpret and articulate learnings from quantitative data and leverage them to develop project briefs for qualitative studies and inquiries
  • Facilitate current state identification, gathering insights and future state recommendations leveraging different methods like journey mapping
  • Work with agencies to manage the VoC research process which includes defining research needs, providing research proposals, selecting external research suppliers/internal resources and proposing follow-up actions
  • Partner closely with a wide range of teams across business units and segments
  • Provide lead on analytical support on customer insights and VoC initiatives managed by team
  • Be the key customer contact on all insights, analysis, and modular recommendations
  • Responsible for analyzing and reporting on customer data trends, data trends, drawing actionable business insights & recommending actions to drive business insights & growth
  • Extract information from qualitative and quantitative data and turn it into compelling insights and stories that help our stakeholders become more successful
  • Help develop and implement tools and processes for sharing actionable insights quickly and broadly
  • Engage in regular dialogue with members of the sales, marketing and business teams in order to ensure that their feedback and needs are incorporated into customer insights initiatives
  • Work with cross-functional partners to communicate the findings of customer research projects and identify implications for functional and divisional strategy
  • Uncover/identify new and innovative techniques, methodologies, and approaches to research and the understanding of customers
  • Responsible for leading customer insights team tactical responsibilities and functions
  • Strong project management skills and execution of key deliverables

  Minimum Requirements:

  • Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

  Critical Skills

  • Excel experience
  • Salesforce or CRM tools experience
  • High level of professionalism & accountability
  • Project management skills
  • Ability to build positive working relationships with business partners, and act as liaison amongst them
  • Ability to influence others
  • Ability to adapt and lead in a changing environment while handling multiple priorities
  • Excellent verbal and written communication skills
  • Problem solving with innovative mindset
  • Big picture mindset and strategic thinking; independent problem-solving abilities
  • Ability to lead, mentor and nurture others towards success
  • Time management, including ability to organize and prioritize work to meet needs of organization

  Additional Knowledge & Skills

  • Logical reasoning skills
  • Keen attention to details and demonstrated ability to multi-task
  • Ability to speak confidently in-person and over the phone
  • Works independently and can assess when to seek guidance from senior director
  • Demonstrated ability to establish relationships with customers
  • Knowledge of healthcare industry a plus

  Career Level – IC – Management – M3

  At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

  As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

  Our Base Pay Range for this position

  $102,000 - $170,000

  McKesson is an Equal Opportunity/Affirmative Action employer.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

  McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.

  Current employees must apply through the internal career site.

  Join us at McKesson!

• About the company

  McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.

Notice