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Job Description
- Req#: 744000061086234
Employer Industry: Cloud Computing and Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexibility of remote work options available
- Chance to drive customer success and make a significant impact on client satisfaction
- Competitive compensation package with performance-based incentives
What to Expect (Job Responsibilities):
- Develop and maintain a portfolio of Customer Success accounts, fostering strong relationships with senior executives
- Oversee the operational aspects of the Customer Success portfolio, ensuring high customer satisfaction metrics and profitability
- Manage and mentor a team of Customer Success Executives, Platform Architects, and Customer Success Managers
- Collaborate with commercial teams to support customer success pre-sales activities
- Drive high rates of Customer Success renewals and upsells within the assigned accounts
What is Required (Qualifications):
- Minimum of 5 years of experience in customer success, account management, or client services, with at least 3 years in a leadership role
- Familiarity with the healthcare and/or life sciences ecosystem, including relevant regulatory environments (e.g., HIPAA, FDA)
- Proven track record of improving customer retention, product adoption, and satisfaction
- Strong analytical skills for data-driven decision-making and measuring customer outcomes
- Excellent relationship management skills with the ability to engage senior stakeholders
How to Stand Out (Preferred Qualifications):
- Experience with cloud platforms such as ServiceNow, Salesforce, or AWS
- Background in supporting customers through digital transformation or large-scale implementations
- Familiarity with developing and scaling customer success frameworks
#CloudComputing #CustomerSuccess #RemoteWork #CareerGrowth #HealthcareTech
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