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Sr. Manager, Digital Products - Salesforce
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Job Description
- Req#: SRMAN001933
Key Responsibilities:
Product Leadership & Strategy
• Own the vision, strategy, and roadmap for Salesforce platform
• Translate business goals into product requirements and lead backlog prioritization using agile frameworks.
• Identify opportunities to enhance business processes via Salesforce automation, integrations, and AI features.
Stakeholder Management
• Collaborate with cross-functional teams including sales, marketing, operations, customer service, and IT to define product needs and pain points.
• Serve as the voice of the customer and advocate for end-user experience and adoption.
Project Delivery & Agile Execution
• Lead sprint planning, backlog grooming, and product releases with cross-functional agile teams.
• Partner with Salesforce developers, admins, and architects to deliver high-quality, scalable solutions.
• Ensure deliverables meet business and technical expectations, timelines, and compliance standards.
System Governance & Compliance
• Champion governance best practices within Salesforce including user roles, data integrity, privacy (e.g., HIPAA/PHI if healthcare), and platform security.
• Collaborate with the compliance and legal teams to ensure system adherence to industry regulations and internal policies.
Analytics & Optimization
• Define and monitor key performance indicators (KPIs) to measure product effectiveness and ROI.
• Conduct regular user feedback sessions and data analysis to inform future enhancements.
Leadership & People Development
• Lead, mentor, and develop a team of product managers, business analysts, or Salesforce-focused professionals.
• Foster a culture of innovation, collaboration, and continuous improvement.
Qualifications:
Required:
• Bachelor's degree in business, Computer Science, Information Systems, or related field.
• 10 years of digital product management or enterprise platform management experience.
• 3+ years managing Salesforce-based products (Sales Cloud, Service Cloud, or other relevant clouds).
• Strong understanding of agile methodologies, Jira, and product lifecycle management.
• Experience working with cross-functional agile development teams and external vendors.
• Proven ability to translate business needs into technical solutions and product roadmaps.
Preferred:
• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, etc.).
• Experience in a regulated industry (e.g., healthcare, financial services).
• Familiarity with Salesforce integrations (e.g., MuleSoft, APIs) and AppExchange solutions.
• MBA or relevant graduate degree.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
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