• Job Description

  Req#: SRMAN001323

  The Leading Hotels of the World is seeking a Sr. Manager, Revenue Enablement to join our Member Experience team and help accelerate the commercial success of our global portfolio of luxury hotels. In this highly collaborative and hands-on role, you’ll lead the enablement journey for new member hotels- owning the onboarding experience, delivering impactful training, and equipping each property to maximize the value of LHW membership from day one. You’ll work closely with cross-functional partners across Implementation, Member Success, and other internal teams to guide properties through critical onboarding milestones and build lasting commercial capabilities. Acting as a strategic advisor, you’ll deliver tailored learning experiences, actionable insights, and ongoing support that strengthen hotel performance, deepen partnerships, and reinforce LHW’s value proposition. This role is key to ensuring a consistent, high-impact experience across the member lifecycle - driving excellence, alignment, and measurable revenue growth.

  This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

  What You'll Do:

  Onboarding

  • Own and execute the end-to-end onboarding journey for hoteliers in key roles including Director of Revenue and Reservations, ensuring timely and successful onboarding.
  • Partner with Implementation and Member Success teams to manage onboarding timelines, coordinate activities, and track critical milestones.
  • Ensure hotel teams understand and adopt foundational systems and processes required to operate effectively within the LHW ecosystem.
  • Act as the primary enablement point of contact during onboarding to ensure alignment, accountability, and readiness.

  Training

  • Design, create, and deliver engaging learning programs that build hotelier capabilities in Commercial Strategy, systems, tools, and distribution best practices.
  • Collaborate with internal stakeholders to develop and continuously enhance enablement resources that support onboarding and long-term development.
  • Ensure training accelerates adoption, drives engagement, and empowers hotels to realize full value from their LHW membership.

  Auditing & Revenue Enablement Effectiveness

  • Assess hotel readiness throughout the onboarding journey, identifying enablement gaps and addressing potential delays early.
  • Conduct regular audits and performance check-ins to evaluate revenue management and distribution practices, system adoption, and alignment with LHW standards.
  • Own the process for proactively identifying opportunities to optimize distribution performance across member properties.
  • Contribute key insights to revenue enablement dashboards and team reporting to support continuous improvement efforts.

  Consulting

  • Serve as a trusted advisor to hotel Commercial Strategy teams, providing practical guidance and tailored recommendations throughout onboarding and beyond.
  • Support hotels in aligning LHW tools and capabilities with their unique business goals to optimize both individual property performance and broader LHW priorities.
    Provide ad hoc consultative support to assigned hotels navigating change, expansion, or performance gaps, ensuring they have the insights and tools needed to adapt and thrive.
  • Partner with internal stakeholders across departments on cross-functional initiatives and special projects.
  • Provide additional support to the Hotel Support team as needed, ensuring a seamless member experience and consistent service delivery.

  What You Bring:

  • University degree or equivalent
  • Minimum 5 years of experience managing complex customer-facing projects
  • Minimum 5 years of experience in hospitality revenue management, distribution, or hotel technology
  • Proficiency in English and Spanish required
  • Demonstrated success in project management, with a track record of delivering complex initiatives involving diverse internal and external stakeholders
  • Deep understanding of hotel revenue management, distribution, and commercial strategy
  • Proven experience designing and delivering effective training programs, both in-person and virtual, tailored to hotel sales, marketing, or revenue teams
  • Strong communication and interpersonal skills, with the ability to simplify complex concepts and collaborate across diverse internal teams
  • Client-focused mindset with the ability to build trust, adapt to different stakeholder needs, and serve as a strategic advisor to hotel partners
  • Passion for luxury hospitality, with relevant experience in travel, hotel operations, sales, marketing, or revenue management
  • Highly organized, with strong project management skills and proficiency in tools such as PowerPoint, Excel, and project platforms
  • Willingness to travel as needed to support onboarding, training, and member engagement across global markets

  Compensation

  Annualized Salary Range: $105,000 - $120,000
  Target Annual Incentive bonus: 10%
  Actual compensation within that range will be dependent upon the individual's skills, experience, and location.

  Benefits
  The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

  • 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
  • Medical coverage available within the first month
  • Health Savings Account (HSA) with Company contribution
  • 401(k) company match up to 4% of salary
  • Up to $500 for home office setup credit
  • Up to $500 travel credit that supports and encourages our employees’ passion for travel
  • Unlimited access to financial advisors Collaborative and inclusive work environment

  About The Leading Hotels Of The World, Ltd. (LHW)

  Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

  LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  The Leading Hotels of the World, Ltd. is a marketing organization, representing more than 400 hotels in over 80 countries.

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