• Job Description

  Req#: R-2024-43083

  Department:

  Technology

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Technology invests in the future of Southwest’s People by leading the Crew Technology Teams that perform mobile developments supporting Pilots, Flight Attendants, and Schedulers. Some products their team supports are CrewHub , Crew Web App (CWA) , and CrewView . The S enio r Manager Technology is a People Leader with strong interpersonal skills who enjoys working cross-functionally to help shape and deliver the strategy for the future of mobility in Crew Technology.

  Additional details:

  • This role is offered as a remote workplace position, which may require travel for trainings , meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Model the Southwest Way

  • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

  • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

  • Invest in Leadership and self-growth through participating in continuous learning and development

  Responsibilities

  • Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization

  • Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.

  • Lead the resolution of organization, team and individual issues, making appropriate decision

  • Develop and execute strategies and processes to improve performance and the value of products and services provided

  • Lead cross-functional Teams to deliver solutions and services to meet enterprise needs

  • Provide Technical thought Leadership related to assigned functional areas

  • Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products

  • Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities

  • Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams

  • Work with Technology and business partners to measure financial benefits and demonstrable business value

  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising

  • Advanced knowledge of personnel practices and regulations

  • Advanced knowledge of software development practices, concepts, methodologies, tools and trends

  • Advanced knowledge of project management methodologies

  • Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams

  • Ability to provide tactical leadership for Team(s)

  • Ability to use appropriate motivation and influence techniques to achieve desired Team results

  • Ability to set and manage stakeholder expectations

  • Ability to deliver quality projects on time and within budget

  • Ability to manage projects using the organization's project management methodology

  Education

  • Required: High School Diploma or GED

  • Required: Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

  Experience

  • Demonstrated experience in directly or indirectly leading team(s)

  • Fully functioning, broad knowledge in:

    • A Business and/or Information Technology environment

    • Leading teams and providing work direction

  • Preferred: Experience using JIRA/JIRA Align

  • Preferred: FLOW / DORA metric knowledge

  • Preferred: Expertise in building Mobile Engineering Product Teams

  • Preferred: Experience with mobile iOS, android, mobile web applications

  • Preferred: Demonstrated focus on User Experience, prioritizing the end-user experience

  • Preferred: Advanced knowledge and understanding of DevOps and best practices for developing mobile applications (ex: tools, metrics).

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • Must be at least 18 years of age

  • Must be able to comply with Company attendance standards as described in established guidelines

  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

  • Air travel with frequent overnight stays required

  • Ability to work extended hours as needed

  Pay & Benefits

  Competitive market salary from $166,850 - $185,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  • Benefits you'll love:

    • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**

    • Explore more Benefits you’ll love: swa.is/benefits

  *Pay amount doesn’t guarantee employment for any particular period of time

  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

  ***ProfitSharing contributions are subject to plan’s vesting schedule and are made a t the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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