• Job Description

  Req#: 23-10951
  WHO WE ARE
  
  Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
  
  Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
  
  Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
  
  Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.
  
  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
  
  WHAT WE ARE LOOKING FOR
  
  We are looking for a passionate, motivated, and driven Senior Principal Customer Success Manager (CSM) to drive successful adoption and expansion of Tealium's solution with her/his accounts. The Customer Success Manager serves as the internal voice of the customer while working with other Tealium teams and partners to exceed customer expectations.
  
  YOUR DAY TO DAY
  
  • Acting as a trusted advisor, and working alongside the appointed account CSM and AE, you will be the key strategic contact for a portfolio of named accounts.
  • Gain an understanding of customers' desired business outcomes and mutually plan to realize more value through Tealium's products or services.
  • Conduct strategic workshops and engagements to drive incremental business value through increasing Use Case Adoption, Maturity and associated usage footprint (features, connectors, data, integrations, functions)
  • Drive net new Use Case expansion with a compelling verticalized industry Best Practices approach.
  • Provide guidance to customer organizations on how to leverage Tealium to implement their projects from design to production
  • Implement customer engagement strategies including consistent Art of the Possible Use Case Reviews with Verticalized Best Practices
  • Document customer engagement deliverables and associated methodologies and partner with Education, Enablement and CS Ops to enable the Verticalized Use Case practices and capabilities across our Customers and employees
  • Collaborate with Marketing to grow library of customer testimonials
  
  
  WHAT YOU BRING TO TEALIUM
  
  • BA/BS Degree from an accredited university required
  • 10 + years customer facing role (Solutions Consulting, Customer Success, Digital Strategy, Technical Account Manager) at a Marketing Technology SaaS provider, Digital Marketing Agency or in Marketing Operations
  • Extensive knowledge of any of Tealium's key industries, namely Telco, Gaming, Financial Services, Phama, Utilities
  • Comfortable establishing credibility with key customer decision makers & influencers
  • Experience leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Ability to learn technical content and context quickly, and then convey it to customers
  • Experience working cross functionally with several teams and proven track record of positively influencing decision makers in other departments including Sales, Ops, Legal, Finance among others
  • Proven experience in helping customers define their strategy and "plan the plan" to help customers achieve their Digital Transformation, CX, Marketing strategies through the adoption of a CDP and associated ancillary tech platforms
  
  
  In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.
  
  The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:
  
  • Employees are eligible to receive an annual bonus and stock options.
  • Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
  • Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
  • Employees are eligible for flexible paid time-off and extended paid parental leave.
  • We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.
  • We offer 15 hours of paid work time for volunteer activities and programs.
  • Our sick leave accrual is the following for our employees:
    
    • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
    • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.
    • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.
  
  
  An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.
  
  Compensation Range- $130,000 - $170,000
  
  WHY YOU WANT TO WORK HERE
  
  At Tealium, we don't just offer the ordinary, we provide the extraordinary:
  
  • Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
  • Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
  • Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
  • Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
  • Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
  • Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
  • Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
  • Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all
  • Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
  • Health and Related Benefits Programs, offering market competitive benefits programs
  
  
  Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
  
  The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.
  
  #LI-Remote
  
  *Offerings vary by level and location.

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