**Employer Industry: Insurance Services**

Why consider this job opportunity:
- Comprehensive health, dental, and vision insurance plans to support your well-being
- Robust life insurance benefits and retirement plans, including an excellent retirement plan
- Paid holidays and time off to promote a healthy work-life balance
- Development training programs to enhance your skills and career progression
- Opportunity to work in a supportive and collaborative remote environment
- Chance to lead and motivate a team while impacting customer retention positively

What to Expect (Job Responsibilities):
- Supervise a team of Customer Retention Call Center Representatives, appraising work performance and assisting with daily tasks
- Oversee all aspects of daily, weekly, and monthly metrics reporting, ensuring accuracy and timeliness
- Conduct interviews, hire staff, and oversee recruiting and retention efforts
- Handle difficult or escalated customer calls and act as a liaison for complaint resolution
- Maintain team morale and motivation while communicating site-level objectives and concerns with management

What is Required (Qualifications):
- High school diploma or equivalent; some college preferred
- At least 2 years of combined supervisory and/or retention experience
- Experience in life and/or health insurance preferred
- Strong decision-making skills and the ability to handle high-stress situations calmly
- Advanced PC skills with proficiency in Microsoft Office products (Excel, Word, PowerPoint, and Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or call center environment
- Previous experience in a leadership role within the insurance industry
- Exceptional ability to motivate and promote a positive working environment
- Proven track record in achieving production and quality goals

#InsuranceServices #CustomerRetention #LeadershipOpportunity #RemoteWork #CareerGrowth

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