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Sr. Specialist, Shared Services Management
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Job Description
- Req#: R382896
Employer Industry: Pharmaceuticals
Why consider this job opportunity:
- Salary up to $167,200
- Eligible for annual bonus and long-term incentives
- Comprehensive benefits package including medical, dental, vision, retirement benefits, and paid time off
- Opportunity for career advancement and growth within the organization
- Hybrid work model with flexibility to work remotely on Fridays
- Engaging work environment focused on innovation and diversity
What to Expect (Job Responsibilities):
- Manage unsolicited inquiries from Healthcare Providers and respond to consumer and employee inquiries as needed
- Provide off-label scientific/medical information to Healthcare Professionals
- Document interactions, including inquiries, complaints, and actions taken
- Ensure delivery of an exceptional customer experience through effective communication
- Collaborate with internal stakeholders to improve processes and manage escalated customer requests
What is Required (Qualifications):
- Bachelor's Degree (BA/BS) or a Healthcare Professional Degree (e.g., RN/BSN)
- Experience in healthcare or as a pharmaceutical Field Sales Representative
- Strong communication skills, both written and verbal
- Ability to summarize clinical trial/scientific information
- Must pass certification upon completion of training to demonstrate proficiency in role
How to Stand Out (Preferred Qualifications):
- Project Management experience
- Familiarity with customer experience management and digital marketing strategies
- Experience in contact center operations
- Knowledge of pharmaceutical sales and product management
- Proven ability to adapt to change and manage customer relationships effectively
#Pharmaceuticals #CustomerService #CareerOpportunity #HybridWork #DiversityInclusion
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