• Job Description

  Req#: 25025495

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:

  
  This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

  Responsibilities:

  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with product management and other stakeholders

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

  Skills:

  • Influence
  • Risk Management
  • Solution Design
  • Stakeholder Management
  • Technical Strategy Development
  • Analytical Thinking
  • Application Development
  • Collaboration
  • Result Orientation
  • Solution Delivery Process
  • Agile Practices
  • Architecture
  • Automation
  • Data Management
  • DevOps Practices

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:

  
  This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

  Responsibilities:

  • Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
  • Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
  • Establishes target outcomes in partnership with stakeholders and leaders
  • Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
  • Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
  • Manages program financials and supports resource planning
  • Ensures adherence with Enterprise Change Management standards

  Skills:

  • Collaboration
  • Project Management
  • Result Orientation
  • Solution Delivery Process
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Influence
  • Risk Management
  • Agile Practices
  • Architecture
  • Data Management
  • Solution Design
  • Technical Strategy Development

  LOB Specific Job Description

  Position Summary

  This role will be responsible to manage, plan, direct, and coordinate end to end management of the SACM (Service Asset and Configuration Management) function for EET. Accountabilities include the tracking and lifecycle management of all physical computing devices (desktop, laptops, HVD, tablets, thin clients), peripherals, network connected devices (printers/scanners) along with responsibility for mobility and Voice/Video products (IP phones, Telepresence, etc.). Additional responsibilities include ensuring accurate, completeness, and timely data updates of key business elements (KBEs) for status, location, and ownership of all tracked assets for EET EEDS with a +99% accuracy and completeness rating for all devices. Effectively communicate status of issues to senior leaders, CIOs, regional partners, and drive process improvement. Lead 10 resources who have significant skills in data analysis/analytics, complex reporting, process automation and delivery and in responding to Asset Management audits and inquiries. Key resource in managing the transformation of BMC Remedy for SACM to Service Management/Service Transition onboarding scheduled for implementation in 2025.

  Minimum Years of Experience

  5

  Required Qualifications

  • Strong ITIL knowledge of key operational processes with emphasis on Service Asset and Configuration Management and Service Request Fulfillment.
  • Superior communication skills, ability to navigate the matrix and ability to influence across all levels of the organization.
  • Ability to apply technical capabilities/advances to improve processes and ensure excellent client experience.
  • Ability to analyze data, identify issues, and effectively escalate to reach acceptable resolution.
  • Experience with metrics and real-time reporting that clearly provides status and volume of assets across the EET portfolio of products.
  • Ability to align and manage resources to deliver business results. Establish expectations through effective communication, delegation, and follow up.
  • Experience with complex problem solving and strong critical thinking skills.
  • Highly organized, purposeful, and diligent with the ability to work in both a structured environment and handle ambiguity.
  • High level of competency and experience managing large production platforms and processes.
  • Ability to manage cross-functional initiatives.
  • Strong vendor management and procurement skills.

  Desired Qualifications

  • Minimum ITIL V3 Foundations certification.
  • Minimum 7 years’ experience with the BMC Remedy, ServiceNow products or similar ITSM tool, with strong emphasis on asset management.
  • Knowledge of End User Computing/Employee Experience environment.
  • Six Sigma – End to End Process Management
  • Project/Program Management
  • Advanced Service Delivery execution
  • Proficiency in Microsoft Office Products, particularly Excel, with experience performing complex business analysis.
  • Ability to examine data from multiple sources and ensure that a concise accurate result is produced.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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